beGateway, a payment system and SaaS-platform by eComCharge, processes 200 transactions per second and 535 million transactions per month.

This еnables payments to be made in high-risk gambling and gaming sectors.

The initial complex system interface necessitated high onboarding efforts and was no longer convenient. Right Studio refined the platform for better contextual interaction, focusing on three user roles: support manager, merchant, and administrator.

The new design is tailored to each role's skills and frequency of use, simplifying navigation, store management, and financial tracking. Customised dashboards minimise manual tasks, increasing efficiency and reducing costs and errors. This user-centric approach also reduces the impact of training and human factors.

Monthly reports for accountants

To convey to accountants the history of movements and account reconciliations, just look at the report section and set up a selection by project, period, or download the entire account statement.

In difficult cases, if merchants can't cope with the problems of accepting payments (or don't want to), they create a request — a ticket to the support service.

Merchant and store management

A unified interface presentation for the merchant and support manager is an important strategic decision. The merchant and manager see the same information and can solve the problem remotely.

Transaction accounting and refunds

Previously, if a transaction couldn't be found by time codes or amount, managers would write transaction codes in a notebook and look them up. It's easy tovmake a mistake in this sequence of numbers and letters.

Design system for developers' happiness and a foundation for the future

All artefacts created during the work process — from inputs and buttons to huge flows SmartRouting — are carefully collected into beGateway design system for the systematic and consistent development of a team-developed product.

Convenient interface for merchants, managers and administrators, less time for employee training and most importantly — no notebooks

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